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Privacy Policy

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1. Your Privacy in Simple Words

At Neurodiverse Travel Co, we care about your privacy as much as we care about making your travels comfortable and inclusive.

  1. We collect only what we need – things like your name, contact details, travel plans, and any special needs you choose to share with us.
  2. We keep it safe – your information is protected using secure systems.
  3. We don’t sell your data – never, ever.
  4. We only share with people who help make your trip happen – like hotels, transport companies, and payment providers.
  5. You’re in control – you can ask us anytime to show you what we have, fix it, or delete it.
  6. Cookies help our website work better – you can turn them off if you want.
  7. We listen – if something worries you about your privacy, you can contact us and we’ll take it seriously.

For all the legal details (required by South African and international laws), read the full policy below.

2.1 Introduction

This Privacy Policy explains how Neurodiverse Travel Co (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you visit our website, make a booking, or contact us. We comply with the Protection of Personal Information Act (POPIA) of South Africa, the General Data Protection Regulation (GDPR) for EU visitors, and the California Consumer Privacy Act (CCPA) for California residents.

2.2 Information We Collect

  • Contact Details – Name, email, phone number, postal or physical address.
  • Booking Information – Travel dates, destinations, preferences, and special requirements (including neurodiverse needs if you choose to share them).
  • Payment Information – Processed securely via trusted payment providers; we do not store full card details on our servers.
  • Technical Data – IP address, browser type, device details, cookies, and usage patterns.
  • Voluntary Information – Anything you choose to share when communicating with us.

2.3 How We Use Your Information

  • Deliver travel services and manage bookings.
  • Process payments and issue refunds.
  • Communicate important trip updates and confirmations.
  • Provide customer support.
  • Improve our website and services.
  • Meet legal requirements and prevent fraud.
  • Consent – where you have given clear permission for specific processing.
  • Contract – to perform a contract with you or take steps at your request before entering a contract.
  • Legal obligation – to comply with applicable laws.
  • Legitimate interests – for our lawful business purposes, balanced with your rights and expectations.

2.5 Sharing Your Information

We do not sell your personal information. We may share it with:

  • Travel partners (accommodation providers, transport operators, local guides) as needed to fulfil your booking.
  • Payment processors and banks.
  • Trusted IT, hosting, analytics, and marketing service providers under confidentiality obligations.
  • Regulators and law enforcement where required by law.

2.6 International Transfers

If we transfer your data outside South Africa or your home country, we implement appropriate safeguards (for example, contractual protections such as Standard Contractual Clauses, or transfers to jurisdictions with adequate protection).

2.7 Data Retention

We retain personal information only as long as necessary to provide services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymise the data.

2.8 Your Rights

Depending on applicable law (POPIA, GDPR, CCPA), you may have the right to:

  • Request access to the personal information we hold about you.
  • Request correction or deletion of your information.
  • Object to or restrict certain processing activities.
  • Withdraw consent at any time where processing is based on consent.
  • Request a copy of your data in a portable format.

To exercise your rights, contact us at info@neurodiverse.com. We will verify your request and respond within the timeframes required by law.

2.9 Cookies and Tracking

We use cookies and similar technologies to help the website function, understand how it is used, and improve your experience. You can manage cookies through your browser settings. Some features may not work properly without cookies.

2.10 Security

We use industry-standard technical and organisational measures to protect your information against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure.

2.11 Children’s Privacy

Our services are intended for adults and families. We do not knowingly collect personal information from children under 18 without appropriate parental or guardian consent and only for the purpose of facilitating family travel bookings.

2.12 Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date. Significant changes will be communicated through reasonable means (for example, a website notice).

2.13 Contact Us

Neurodiverse Travel Co
Email: info@neurodiversetravelco.com
Phone: +27 66 238 2837
Postal Address: 9 Grace Close, Malmesbury, South Africa, 7300

If you are an EU/EEA resident and believe your rights have been violated, you may also lodge a complaint with your local supervisory authority. South African residents may contact the Information Regulator (South Africa).

Information Regulator (South Africa) – details

Email: PAIAComplaints.IR@justice.gov.za | POPComplaints.IR@justice.gov.za

Website: justice.gov.za/inforeg